Cancel an order
Changed your mind? You have the right to withdraw from an online purchase within 14 days, without giving a reason. Enter your order details below and we'll take care of the rest.
- 14 days to change your mind
- No reason required
- Instant email receipt
Find your order
We use these details to locate your order and confirm it's really you.
Confirm your withdrawal
Please review your order and confirm you want to cancel this purchase.
- Order
- Placed on
- Items
Withdrawal request received
We've recorded your request and emailed you a confirmation. Keep it as your receipt.
- Reference
- Date and time
Our team will be in touch about returning your items and any refund due. No further action is needed to register this request.
Back to the storeHow it works
- 1 Enter your order number and email to find your order.
- 2 Review the order and confirm your withdrawal.
- 3 We email you a timestamped receipt and contact you about the return.
Frequently asked questions
How long do I have to cancel?
You have 14 days from the day you (or someone you nominate) receive the goods. For services, it's 14 days from when the contract was concluded.
What if the 14 days have already passed?
You can still send the request — we'll review it. After the legal window some orders may no longer qualify, but we'll always look at your situation and get back to you.
Do I need to give a reason?
No. The right of withdrawal lets you cancel without giving any reason. The optional box is only there if you'd like to help us improve.
How do I return the items, and who pays?
Once your request is recorded, we'll contact you with return instructions. Unless we say otherwise, the cost of returning the goods may be yours to cover.
When do I get my refund?
After we receive the items back (or proof that you've sent them), we refund you within the legal period, using the same payment method you used to order.
Are there items that can't be cancelled?
Yes — by law, things like personalised or made-to-order goods, perishables, and digital content already supplied are usually excluded. We'll tell you if your order is affected.